Question 1

I don't have paystubs, can I skip that required document?

Accepted Answer

Not all applications are cut and paste, and that's okay!

If you are a full-time student applying with a guarantor, please provide proof of enrollment and proof of financial aid (if applicable) in lieu of paystubs. 
If you are starting a new job, relocating, etc., please provide your offer letter or employment letter for your new position reflective of your start date and annual income.

Question 2

How can I pay the deposit?

Accepted Answer

We currently accept electronic payments via:

Venmo to @madehome-nyc
Zelle to office@madehome.nyc

Question 3

Can I apply without paying the deposit?

Accepted Answer

Although it is not required, We highly recommend paying the deposit upon applying. This will further secure the apartment for you and take it off the market. Once a deposit is received, you are first in line for approval by management. While we may accept backup applications for the apartment in the interim, applicants who have taken the unit off the market get priority.

If you do not place your deposit upon applying, you risk losing the apartment to another applicant.

Question 4

What is the refund process if I am not approved?

Accepted Answer

If you are not approved for an apartment and have already paid your deposit, email apply@madehome.nyc to request your refund. Refunds are issued within 24-72 hours via Zelle. If daily limits to not allow, clients can pick up a check directly from our office. Kindly note that refunds cannot be issued via Venmo.

Question 5

How can I show my proof of rental payments?

Accepted Answer

Either of the following will suffice as proof of rental payments:

Rent receipts
Screenshots of the payment history in your tenant portal
Screenshots of electronic payments (Zelle/Venmo/Cashapp), whether it's in full to your landlord directly, or your portion paid to your roommate(s)

Question 6

What documents should I provide as proof of income if I’m self employed or freelance and don’t receive physical paystubs?

Accepted Answer

If you are self-employed, please provide your business tax returns, two most recent business bank statements (in addition to personal bank statements) and proof of ownership in the business.
If you are an independent contractor or freelancer, please provide your contract with your employer (if applicable) or proof of client transactions as income. Note that your bank statements provided should reflect your freelance income.

Question 7

What is a third party guarantor?

Accepted Answer

If your credentials are below the standard requirements and you’re unable to secure a physical guarantor to strengthen your application, you may want to consider using a third party guarantor. Third party guarantors are companies that, for a small fee, will serve as your guarantor throughout the duration of your lease. Using a third party guarantor will increase the likelihood of your approval, if needed. The most common third party guarantor companies include insurent, theguarantors and Rhino. Please note that a pre approval through these companies is required.

Question 8

What is the average turnaround time for feedback on my application?

Accepted Answer

The average turnaround time for feedback on an application once it’s been submitted to the landlord is within 24-72 hours (sometimes sooner)! Keep in mind that we can only move as fast as our clients allow us to, hence why it’s imperative that all required and requested documents are submitted within a timely fashion. We cannot submit an incomplete application to any landlord for review.

Frequently asked questions